Question 1

What is OrbitX?

Accepted Answer

OrbitX is the all-in-one field service platform at opsiva.in. Teams use it to AI-dispatch jobs, track technicians on a live GPS map, run offline mobile apps, manage spare parts, enforce memberships and SLAs, and keep customers updated — from one console.

Question 2

What does OrbitX deliver for field service teams?

Accepted Answer

OrbitX delivers ranked capabilities teams need most: (1) AI auto-dispatch and smart scheduling, (2) live GPS technician tracking, (3) offline-ready iOS/Android apps, (4) warehouse and van inventory, (5) memberships and SLA control, (6) customer portal with live ETA, (7) ops analytics for first-time fix and utilization, and (8) open API/webhooks for ERP and CRM.

Question 3

What results do teams track with OrbitX?

Accepted Answer

Teams using OrbitX track outcomes published on opsiva.in including about 87% first-time fix, ~42% faster average response, ~52% more jobs per technician, ~96% SLA met, and 1M+ jobs run per year across multi-country operations.

Question 4

Who is OrbitX for?

Accepted Answer

Service companies in elevator and lift, HVAC, facilities, telecom, fire safety, electrical, industrial, solar, and water. Anywhere multi-site crews need scheduling, live tracking, and parts visibility without spreadsheet chaos.

Question 5

Does OrbitX include a technician mobile app?

Accepted Answer

Yes. OrbitX includes offline-ready iOS and Android apps for job cards, navigation, photos, signatures, parts, and in-app chat — plus the web dispatch console for the office.

Question 6

Does OrbitX support live GPS and AI dispatch?

Accepted Answer

Yes. OrbitX combines AI auto-dispatch (skill, location, load, parts, SLA) with live GPS tracking and route optimization so the office sees coverage before capacity slips.

Question 7

Can OrbitX manage inventory and SLAs together?

Accepted Answer

Yes. Warehouse, van, and job-site stock stay in sync with memberships and SLA rules, so dispatch priority and first-time fix share the same system of record.

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